🆓 About Free Shipping

Free shipping on all orders totaling $250 or more before taxes to most urban areas within Canada.

Free shipping does not apply to:

• Orders containing oversized or overweight items
• Items requiring a dangerous goods charge
• Items requiring heated service
• Shipments to Vancouver Island, Northwest Territories, Nunavut, Yukon, or rural and remote areas

Shipping fees for these exceptions are calculated at checkout.

📦 Flat Rate Shipping for orders under $250

Rates apply to orders under $250 before tax and to urban areas only.

• Ontario (Urban): $19.95 + tax
• Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, Saskatchewan (Urban): $29.95 + tax

Flat rate does not apply to oversized or overweight items, items requiring dangerous goods or heated service, or shipments to rural and remote areas. These fees are calculated at checkout.

⏱ Order Processing Times

Most orders ship from our warehouse within 2-5  business days, depending on product availability and any lead times listed on individual product pages.

⚡ Rush Orders

• If you need delivery within a specific time frame, please contact us before placing your order. You can also add details in checkout under Additional notes to First Aid Direct.
• Extra shipping fees may apply
• We will do our best to accommodate delivery requests, but delivery times cannot be guaranteed
• We are not responsible for transit delays

📋 Additional Shipping Notes

• We do not ship to PO Boxes
• All orders are shipped by ground service or the most cost effective method at our discretion
• Shipping rates are subject to change without notice
• Please ensure your shipping address is accurate. If a package is returned due to incorrect address information, reshipping fees will apply