Due to safeguards in place to protect our distribution center employees, shipments will be delayed up to 2 weeks. All orders will be processed in the order they are received. We appreciate your patience.
Q. How do I place an order?
A. We make it easy to order from First Aid Direct. You can:
Q. Is there a minimum order?
A. Yes. As of March 15, there is a temporary minimum order of $200 for most provinces and Territories in Canada. This is a temporary measure as we scale our procurement teams to deliver during current climate.
Q. What are my payment options?
A. You can pay for your order in a variety of ways:
Q. How do I set up an Open Account?
A. Just place an order and choose the "Invoice" option during the checkout process.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.
Q: When will my order arrive?
A: Typically orders within Ontario arrive within 2-4 business days (Unless an item is on backorder). Items shipped outside of Ontario usually ship within 5-8 business days. If you have a question about the status of your order, please feel free to call us at 416-417-5487 between 8:30 am and 8:00 pm ET, Monday – Friday.
Q. What are your terms?
A. Our terms are Net 30.
Q. Do you really need my email address?
Q. How will I know if you've received my order?
A. You'll receive a confirmation via email.
Q. Do you offer special price quotes?
A. First Aid Direct can help you stretch your dollars with high volume product quotes. For more information, call our Account Representatives at 416-417-5487 between 8:30 am and 8:00 pm ET, Monday – Friday or e-mail email@example.com
Q. Can I order customized products?
A. We offer several products that can be customized, including First Aid Kits and Signs. Call our Custom Order Reps toll free at 416-417-5487 between 8:30 am and 8:00 pm ET, Monday – Friday or email us at: firstname.lastname@example.org for more details.