FAQs

Q. How do I place an order?

A. We make it easy to order from First Aid Direct. You can:

  • Order online www.firstaiddirect.ca
  • Call our Customer Service Reps toll free at 416-417-5487 between 8:30 am and 8:00 pm ET, Monday – Friday
  • Email rob@firstaiddirect.ca

Q. Is there a minimum order?

A. Yes. There is a minimum order of $50 for most provinces and $85 for most Territories in Canada

Q. What are my payment options?

A. You can pay for your order in a variety of ways:

  • We accept MasterCard, Visa, Amex, PayPal
  • Open Account (Corporate Accounts only)

Q. How do I set up an Open Account?

A. Just place an order and choose the "Invoice" option during the checkout process. 

Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart.

Q: When will my order arrive?

A: Typically orders within Ontario arrive within 2-4 business days (Unless an item is on backorder). Items shipped outside of Ontario usually ship within 5-8 business days. If you have a question about the status of your order, please feel free to call us at 416-417-5487 between 8:30 am and 8:00 pm ET, Monday – Friday.

Q. What are your terms?

A. Our terms are Net 30.

Q. Do you really need my email address?

A. Your email address is a very important part of the online ordering process. We use it to contact you with your order confirmation. Your e-mail address is not shared with other companies. For information about our privacy policy please click here.

Q. How will I know if you've received my order?

A. You'll receive a confirmation via email.

Q. Do you offer special price quotes?

A. First Aid Direct can help you stretch your dollars with high volume product quotes. For more information, call our Account Representatives at 416-417-5487 between 8:30 am and 8:00 pm ET, Monday – Friday or e-mail info@firstaiddirect.ca

Q. Can I order customized products?

A. We offer several products that can be customized, including First Aid Kits and Signs. Call our Custom Order Reps toll free at 416-417-5487 between 8:30 am and 8:00 pm ET, Monday – Friday or email us at: info@firstaiddirect.ca for more details.