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Proudly Canadian • Trusted for 25+ Years • Free Shipping on Orders $250+ • 416-417-5487
Proudly Canadian • Trusted for 25+ Years • Free Shipping on Orders $250+

FAQs

❓ Frequently Asked Questions

Find quick answers to common questions about ordering, shipping, payments, and more. Need help? Call 416-417-5487 or email info@firstaiddirect.ca.

⭐ Why First Aid Direct

🇨🇦 Proudly Canadian
📦 Huge selection of workplace and school kits
🔁 Easy reordering and refill options
🙋 Friendly, expert service by phone or email
⭐ Trusted by Canadian businesses for 25+ years

🛒 How do I place an order?
💳 What are my payment options?

We accept Visa, MasterCard, Amex, Shop Pay, Interac, and PayPal.
For businesses, choose the "Invoice" option at checkout — we’ll review and set up your account upon approval.

📂 How do I set up an Open Account?

Select "Invoice" at checkout and we’ll contact you if any details are needed. Once approved, your account is active.

📍 Where are you located?

Ontario, Canada 🇨🇦

🏪 Do you have a storefront?

We don’t have a retail storefront, but you can pick up your order from our Toronto warehouse. Call 416-417-5487 for details.

🚚 What are your shipping costs?

Free shipping on orders over $250 (before tax) to most urban areas in Canada.
$19.95 flat rate for orders under $250.
Extra charges may apply for remote areas, oversized, hazardous, or heated items. Final rates are shown at checkout.

📦 Is there a minimum order?

Yes — the minimum order is $50 before tax and shipping.

⏱ When will my order arrive?

Orders within Ontario: 2–4 business days
Orders outside Ontario: 5–8 business days
Backordered items may delay delivery. Call us anytime with questions.

📑 What are your terms?

Net 30 for approved accounts.

✉️ Why do you need my email address?

We use your email to confirm your order and send tracking details. It’s never shared with third parties. See our Privacy Policy.

✅ How will I know if you've received my order?

You’ll get an email confirmation once your order is placed.

💼 Do you offer special price quotes?

Yes — call 416-417-5487 or email info@firstaiddirect.ca for bulk pricing or custom orders.

🧰 Can I order customized products?

Yes! We offer custom First Aid Kits and Signs. Call 416-417-5487 or email info@firstaiddirect.ca for details.