Q. How do I place an order?
A. We make it easy to order from First Aid Direct. You can:
Q. Is there a minimum order?
A. Yes. There is a minimum order of $50 for most provinces and $85 for most Territories in Canada
Q. What are my payment options?
A. You can pay for your order in a variety of ways:
Q. How do I set up an Open Account?
A. Just place an order and choose the "Invoice" option during the checkout process.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.
Q: When will my order arrive?
A: Typically orders within Ontario arrive within 2-4 business days (Unless an item is on backorder). Items shipped outside of Ontario usually ship within 5-8 business days. If you have a question about the status of your order, please feel free to call us at 1-800-928-0024 between 8:30 am and 8:00 pm ET, Monday – Friday.
Q. What are your terms?
A. Our terms are Net 30.
Q. Do you really need my email address?
Q. How will I know if you've received my order?
A. You'll receive a confirmation via email.
Q. Do you offer special price quotes?
A. First Aid Direct can help you stretch your dollars with high volume product quotes. For more information, call our Account Representatives toll free at 1-800-928-0224 or 416-417-5487 between 8:30 am and 8:00 pm ET, Monday – Friday or e-mail firstname.lastname@example.org
Q. Can I order customized products?
A. We offer several products that can be customized, including First Aid Kits and Signs. Call our Custom Order Reps toll free at 1-800-928-0224 or 416-417-5487 between 8:30 am and 8:00 pm ET, Monday – Friday or email us at: email@example.com for more details.