Privacy Policy

Our Commitment to Privacy

We respect your privacy. First Aid Direct will not disclose or sell information about you, your account, or your purchases to anyone outside of First Aid Direct, in ways different from what is disclosed in this policy (see How We Use Information below).

What Information We Collect

First Aid Direct gathers, maintains, and uses various types of information that you supply while within our site, in e-mail you send us, and in your catalog request, including:

  • Information relating to accounts, shipping and payment preferences, and other information associated with personalization of the site for each customer. Information you provide in surveys, site registration, referrals to friends, comments, and feedback is also recorded
  • Web-related data such as domain names of visitors to the site, e-mail addresses of visitors and people who have sent us mail, page visit statistics, and other similar internet traffic information
  • Transaction-related information such as cart contents, shopping lists, and frequently ordered items

How We Use Information

First Aid Direct uses this information to enhance the content and features of the site in order to provide you with the best online shopping experience possible. It helps us make decisions about improvements to the site – in essence, it tells us how to give you more of what you want.

We may use the information we collect to contact you about changes to our site and events that may be of interest, including:

  • Introductions of new products, services, or special offers
  • Enhancements to the site's features, navigation, or search functions
  • Changes to site policies

First Aid Direct may also contact you to request clarification or feedback about your orders and shopping experience.

Opting Out

You can opt-out of receiving mailings from First Aid Direct at any time by emailing us at: or by following the instructions at the end of any e-mail we send to you. You can also:

  • E-mail us
  • Call one of our Customer Service Reps at First Aid Direct 416-417-5487 and ask to have your name/e-mail address removed from our mailing list. Please note that you may still receive any mailings already in process when you make your request.


Cookies are bits of information your Web browser stores on your computer's hard drive. First Aid Direct uses cookies to make things easier for you each time you visit the site. They let us recognize and greet you when your computer returns to our site, recommend products you can use, and help you avoid re-entering information on future visits.

Our site requires cookies to ensure the safety and security of information you provide when you purchase products. Learn more about changing your browser's settings to enable cookies.

Notification of Changes

This First Aid Direct Privacy and Security Policy was last updated on October 30, 2012. Please check this policy periodically to inform yourself of any changes. We reserve the right to modify or supplement this Privacy and Security Policy at any time.