🏢 About First Aid Direct

We are a Canadian owned distributor of workplace first aid kits and safety supplies serving customers across Canada.

• Website: firstaiddirect.ca
• Phone: 416-417-5487
• Email: info@firstaiddirect.ca
• Address: 55 Northfield Dr E, Waterloo, ON N2K 3T6
• Compliance: PIPEDA and applicable provincial privacy laws

📥 Information We Collect

We collect only what we need to provide our services:

• Contact details name, email, phone, shipping and billing address
• Order information items purchased, order history, delivery details
• Payments processed securely by third‑party providers. We do not store full card numbers
• Account data if you create an account, credentials and preferences
• Technical data IP address, device and browser type, pages viewed, cookies
• Marketing preferences your opt in choices for email or SMS

We do not knowingly collect personal information from individuals under 18 years of age.

🎯 How We Use Information

• Process and deliver orders, provide customer support
• Send service messages about orders and deliveries
• Send marketing communications if you have opted in. You can opt out anytime
• Operate, maintain, and improve our website and services
• Detect and prevent fraud, meet legal and regulatory requirements

✅ Consent

By providing personal information, you consent to collection, use, and disclosure as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions.

To withdraw consent or update preferences, contact info@firstaiddirect.ca.

🤝 Sharing Your Information

We do not sell or rent personal information. We share information only with:

• Service providers payment processors, shipping carriers, customer support tools, analytics, and email platforms
• Authorities when required by law, a court order, or to protect our rights and safety

Service providers must safeguard personal information and use it only to deliver contracted services. Some may process data outside Canada, and in those locations information may be subject to local laws.

🍪 Cookies and Analytics

We use cookies and similar technologies to operate our site, remember preferences, analyse traffic, and personalise advertising through platforms such as Google and Meta.

• You can control cookies in your browser settings
• Blocking cookies may affect site functionality

🧾 Your Privacy Rights

• Access request a copy of your personal information
• Correction request updates to inaccurate or incomplete information
• Withdrawal of consent opt out of marketing or other consent based uses
• Deletion request deletion where permitted by law and subject to record keeping obligations

To exercise rights, email info@firstaiddirect.ca. We may verify your identity before responding.

🗄️ Retention

We retain personal information only as long as necessary for the purposes in this policy or as required by law. For example, we keep order records for tax and accounting obligations.

🔐 Security

• SSL encryption for data in transit on our storefront and checkout
• Access controls and least privilege practices
• Secure third‑party payment processing. We do not store full payment card details

No method of transmission or storage is perfectly secure. We work to protect your information and encourage use of strong, unique passwords.

🔗 Third Party Links

Our website may link to other sites. Their privacy practices are governed by their own policies. Review those policies before providing personal information.

📝 Changes to This Policy

We may update this policy to reflect changes to our practices or for legal reasons. The date at the top shows the latest version. If changes are material, we will provide notice on our website or by email.

📫 Contact Us

Privacy Officer
First Aid Direct
info@firstaiddirect.ca
416-417-5487
55 Northfield Dr E, Waterloo, ON N2K 3T6