🔁 Our Satisfaction Guarantee

At First Aid Direct, we’re committed to offering great value — risk-free. If you're not completely satisfied with your order, contact us within 15 days of delivery to arrange a:

• ✅ Refund
• 🔄 Exchange
• 📦 Replacement

📦 Return Policy

• Refunds include shipping fees only if the product was damaged upon arrival
• For all other refunds:
  • You are responsible for return shipping costs
  • A restocking fee of up to 15% may apply
  • Shipping costs are non-refundable

📬 How to Start a Return

An RMA (Return Merchandise Authorization) number is required for all returns.

To request an RMA and review return guidelines:

Email us at:
📧 rob@firstaiddirect.ca

Please clearly write your RMA number on the shipping label of the returned package.

📦 Refund Requirements

• Items must be unopened, in new condition, and in their original packaging
• We cannot accept returns for opened or used products